CHAPIN TELEPHONE COMPANY
ROBOCALL MITIGATION PLAN
Farmers Mutual of Chapin DBA Chapin Telephone Company is a small/rural carrier eligible for the STIR SHAKEN extension granted to small voice service providers with fewer than 100,000 voice subscriber lines under 47 CFR § 64.6304. Chapin Telephone Company has 424 voice subscriber lines.
Chapin Telephone Company has implemented the following Robocall Mitigation Plan to monitor unusual or unexpected high volumes of traffic in our network monthly to detect and prevent unlawful robocalls from originating on its network. Chapin Telephone Company monitors CDR records to monitor all originating network traffic for suspicious or abnormal call volume or activity. Calls that meet the qualifying factors are investigated internally to determine if the calls are legitimate or unlawful.
If it is determined a Chapin Telephone Company customer is originating prohibited unlawful robocalls on our network, Chapin Telephone Company will either warn the customer to stop or terminate their service as allowed per Chapin Telephone Company’s policy.
Chapin Telephone Company is committed to cooperating with the Commission, law enforcement, and the industry traceback consortium in investigating and stopping any illegal robocallers that we learn are using our service to originate calls.
Know Your Customer
Chapin Telephone Company has procedures in place to prevent new & renewing customers from using our network to originate illegal robocalls. Chapin Telephone Company thoroughly vets new residential and business customers by asking personally identifiable questions for additional security on each account before activating new service or making changes to existing services.
DO NOT CALL LIST: